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Human Performance in ATM

ANS Training

Training of Instructors and Assessors The aim of Human Performance in ATM programmes is to To correctly pinpoint the NTS that characterise complex activities means
achieve high levels of safety standards in ATM operations. This is mainly to focus on recruitment processes, create training courses in line with
carried out by adopting the main disciplines of Human Factors, which operational activities and guarantee career development in compliance
guarantee efficiency and well-being together with safety. with company objectives.
The Academy’s experience in design and developing systems and training
projects permits ENAV to offer suitable solutions for the development of Consultancy areas include Team Resource Management -
Non-Technical Skills. From simple themed workshops to consulting and initial and recurrent – related to Notechs:
support in developing NTS models in complex organisational systems. • Team-cooperation and communication
The Academy also offers a customised training package for ‘non-technical • Human Error management
skills’ necessary to improve air traffic controllers’ ability to interact with • Stress management
one another, with technology, procedures and operative environments, • Human Performance Limitation
thus improving the ability to cope with traffic loads, yet at the same time
maintaining high performance.

Advanced Training NTS improve the organisation and the management of
complex situations because:
• They increase the quality of interpersonal relationships
• They allow to overcome structural, communicative and relational

barriers within the working environment
• They improve optimisation of operational resources
• They ensure that tasks are carried out correctly and that objectives are

consequently achieved

Safety Why choose Academy • A complete modular package
• Maximum integration of Human Factors in technical programs
• Specific programs focused on achieving safety objectives, efficiency and well-being in

the performance of operative personnel

Airspace Design COURSE INFO

Focal Point: Nicoletta LOMBARDO

email: training@enav.it

Availability: SCHEDULED ON REQUEST
Language: ITALIAN ENGLISH

20 Training Programmes Training for ANSP