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Human Performance in Flight Ops

Over the years the concept of Team Integration has become the cornerstone of every complex operation that characterises Flight Ops. When working in a Meteorological Training
highly technological context with a low tolerance error policy, it is important to manage all the available resources in the best possible way to minimise
risks. This means not only the reliability of technology and Human Performance in Flight Ops
the effectiveness of the procedures, but it also means
the quality of crew performance, which is the result of Airline, Airport and Aviation Industry
technical training and CRM-Crew Resource Management.

CRM, intended as the effective management of the crew
aimed at maintaining high safety levels, is a flexible and
systematic method to optimise human performance and
above all safety.
It is a structured training course with the aim of
developing non- technical skills, known as NOTECHS,
learning techniques for threat and error management, and
developing safety culture (Just Culture).
The main aim of the courses is to establish a high level of
safety in flight operations for airlines, through structured
training, checking and continuous improvement of the
crews’ NOTECHS according to EU-OPS1, the transition into
EC law of JAR-OPS1.

The aim of the courses is:
• To support the creation of an internal Crew Resource Management structure (CRM)
• Ensure the training and updating of human factor and just culture contents for middle management
• To make organisations aware of safety culture through CRM courses aimed at the integration of different professional figures.

• All HP Flight OPS courses are designed by aviation psychology experts with the direct English for Aviation
support of operational staff involved.
Why choose Academy
• Our approach towards CRM focuses on 4 different areas:
o safety: CRM is the appropriate tool to work with Security
o flexibility and economics: specific courses which allow airlines to save money in
the long run
o operations: performance improvement regarding efficiency and effectiveness
o company climate: improvement of personal relationships and the development of a
positive company climate.

Courses for the Aviation Field Training Programmes 53