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Human Performance in HRO

Duration: 3 day course Not Only Aviation!

Complex social-technical systems are characterised by strong connections between people, technology and organisations.
To promote safety within complex systems, where events that occur can also be complex, means taking into consideration people, the way they behave
and how they experience it. To learn about people working in HRO, how they interact and think when they find themselves in complicated operational
context leads to the planning of resilient systems.

Target Population The course is for HRO managers as well as human performance and safety personnel.
Objectives
Core Contents The objective of the course is to share innovative models and tools for safety management applicable in an HRO environment.

• The importance of human factors in increasing human performance in HRO
• HRO dynamics
• Appliance of Human Factors and Human Performance in HROs
• What safety is: production or protection?
• The effect of human factors in the genesis of events
• Human error
• Safety system models
• Resilient system planning

Why choose Academy • ENAV’s long standing experience in aviation applied to a complex organisational context

Focal Point: Nicoletta LOMBARDO COURSE INFO

email: training@enav.it CASE STUDY

Availability: SCHEDULED ON REQUEST Not only aviation! Training Programmes 89
Language: ITALIAN ENGLISH