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English for Passenger Care
Meteorological Training Duration: 3 day course
To develop language awareness, acquire specialised terminology, build confidence in the professional skills needed for their job.
Human Performance in Flight Ops Target Population Course designed for security staff who have a basic knowledge of English and need to improve their English
Objectives
Airline, Airport and Aviation Industry Core Contents After completing the course the participants will:
• have the knowledge, skills and understanding to be able to communicate comfortably on work related topics;
Notes • be more effective in their use of functional language and be able to focus on its proficiency in different situations;
• use the correct register and communicate with the professional formality when dealing with particularly complex
English for Aviation
problem solving tasks.
The topic is integrated into a range of class activities designed to equip the participant with the strategies and
approaches needed to deal with the demands of their jobs.
Vocabulary presented and practised in context to help participants understand and use their skills in the work environment
Language skills are practised in realistic case studies which reflect topical passengers’ assistance issues, such as:
• disabled passengers and reduced mobility;
• UMs;
• travelling with pets;
• information desk;
• check-in;
• special baggage (sports, instruments, etc..);
• lost and found;
• special needs.
Strong emphasis on the development of natural speaking skills when dealing with passengers.
Coverage of language structures known to be essential for passenger care.
An attendance certificate will be issued at the end of the course. At the end of the course a pocket user-friendly
phrasebook will be given to each participant.
This course covers specific aspects for Passenger Care, the two day course English for Airport Personnel can be part
of a larger and more effective offer.
COURSE INFO
Security Focal Point: Corrado SCATIGNO
email: training@enav.it
Availability: SCHEDULED ON REQUEST
Language: ITALIAN ENGLISH
Compliancy: Common European Framework of Reference
68 Training Programmes Courses for the Aviation Field
