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Report on operations

Orio al Serio airport as well as a positive trend for almost all the airports included in
the charge band such as: Milan Linate that registered in increase of +3.6% in terms
of SUs and + 5% in the number of assisted flights; Venice Tessera that highlighted a
+4.7% SUs and a +4.9% assisted flights; Milan Malpensa with +0.4% SUs and -3.7%
assisted flights and Bergamo Orio al Serio with +11.8% SUs and + 11.5% assisted
flights.
Overall, the third charge band shows a -12.6% fall in the number of SUs and a
-10.6% fall in the number of assisted flights, an effect that derives from what was
mentioned earlier with reference to Bergamo airport as well as the negative trend
of the Sicilian airports where, for example Catania registered a -9.7% fall in SUs
provided and a -8.4% fall in the number of assisted flights.
With reference to airline companies that operate terminal services, it is worth noting
that the best results in terms of Service Units were registered by airline companies
that have only recently entered the Italian market such as Volotea (+40.0% SUs and
+39.8% AFs), Vueling (+30.9% SUs and +30.9% AFs) and Wizz Air (+23.1% SUs and
+23.8% AFs) and Middle Eastern companies such as Turkish Airlines (+17.5% SUs
and +15.2% AFs) and Emirates (+22.7% SUs and +16.5% AFs). A decreasing trend
even in terminal traffic was registered for Italian airlines such as the Alitalia Group
(-5.6% SUs and -2.6% AFs) and Meridiana (-21.6% SUs and -22.1% AFs).

Safety and quality indicators

Safety

By virtue of Regulation (EU) No. 390/2013, the European Commission added Safety
Performance among the ServiceAreas that are subject to binding targets in the second
reference period of the (2015–2019) Performance Plan and, by virtue of Commission
Implementing Decision No. 132 of 2014, the Safety Targets that must be met at a
Functional Airspace Block (FAB) level on aggregate, but also by the individual states
and their respective suppliers of air navigation services. By virtue of Decision 347
of 2015, the European Commission deemed the contribution towards the Safety
objectives as defined by Italy and the FAB to be coherent with the objectives as
provided for the Safety service area.
For the purpose of monitoring the objectives that have to be fulfilled by ENAV, a
Safety Plan for 2015–2017 was defined and approved by the Director General with
five Macro-Objectives articulated in traceable actions that represent an element of
input with which the European Commission can assess and keep track of company
performance objectives in the context of the Performance Scheme. The Safety Plan
provides for 60 actions of which 55 must be carried out in the first year. The planned
objectives were totally managed and pursued in their order of priority, thanks to the
attention given to improvement of Safety.
In particular, coherently with what was programmed: i) the instruments that serve
the purpose of guaranteeing that personnel have the adequate level of Safety
Awareness were defined (Safety Culture); ii) the level of information that was initially

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