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Report on operations

Quality and Punctuality

In its endeavour to seek greater customer satisfaction, ENAV pursues continuous
improvement of operational efficiency and, in particular, the level of punctuality that
is guaranteed to Airspace Users.
Already in the first reference period of the (2012–2014) Performance Plan, more
than 1.5 million flights served by ENAV each year which could have accumulated
en-route up to 620 thousand minutes delay in the three-year period, enjoyed the
benefit of results that placed ENAV in a privileged position in relation to performance
inasmuch the delivered level of quality was far in excess of what was required from
Italy to constitute an “adequate contribution” to fulfil the European target. Even in
2015, the first year of the second reference period of the (2015–2019) Performance
Plan, ENAV achieved excellent performance levels and continued to deliver high
levels of punctuality to its customers in the Capacity service area, especially during
the en-route flight phase.
Indeed the registered value for en-route delay was 10% (0.009 minutes/flight) of
the value defined by the European Commission (0.09 minutes/flight) for the most
important and binding performance indicator applied in the current reference period
as a parameter to measure the quality of the air traffic and management service, i.e.,
Minutes of en-route ATFM (Air Traffic Flow Management) delay for flights. Indeed, in
2015, only 14,686 minutes of ATFCM delay were attributed in over 1.5 million IFR/
GAT flights assisted during the en-route flight phase.
This level of quality implies a significant value for ENAV’s customers in strictly
economic terms. For an airline, every minute of ATFCM delay is a cost, which studies
used by the European Commission estimate at €87.00/minute Gate to Gate. With
respect to this parameter, the economic counter value of ENAV’s performance is
therefore obvious and significant. Such performance is considered very positively
inasmuch as it is also linked to increased volume of assisted air traffic in the summer,
a time when ATFM delays increase sue to the high demand

Capacity En-route - targets vs Actual Performance 2015

IFR/GAT Flights En-route Service Unit En-route ATFCM Delay Cost/Min

1,567,030 8,171,509 87.00

Performance Plan Target Target reached

En-route ATFCM Delay per Flight 0.09 0.009

En-route ATFCM Minutes of Delay (Min) 141,033 14,686

En-route ATFCM Delay Cost (Euro) 12,269,845 1,277,682

A comparison of capacity performance indicators registered by major European
ANSPs in 2015 highlights higher values for capacity than those registered for Italy.
This confirms both the value of ENAV’s operational performance with respect to
the En-route ATFCM Delay per En-route Flight key performance indicator and the
associated economic benefit generated by ENAV for Airspace Users (savings on
Additional ATFCM Delay Cost).

ENAV - Annual financial report 2015 33