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Report on Operations 21

As described above for en-route traffic, Service Unit (SU) data presented
better results than assisted flight data due to increased average weight
of individual aircraft at takeoff (+1.3%). The companies that achieved
the largest increases in terms of SU are not the traditional carriers that
historically generate the largest volumes of terminal traffic and that
had negative results in 2014 (Meridiana –13.1%; Lufthansa –11.7%; Air
One –37.8%; Air France –14.8%; Blue Panorama –28.5%), but instead
new operators that entered the Italian market in recent years, such as
Ryanair (+10.7%), Vueling (+125.3%), KLM (+19.8% SU), Turkish Airlines
(+10.8%), Volotea (+19.4%), Emirates (+9.7%) and Germanwings
(+24.7%).

Analyzing 2014 terminal traffic for the largest Italian airports, Rome
Fiumicino had an increase in SU (+4.0%) and in number of assisted flights
(+3.2%); Milan Malpensa also had an increase in SU (+4.1%). On the other
hand, Milan Linate had a decrease in SU (-2.3%) and in number of assisted
flights (-0.3%). Terminal traffic increased at other large domestic airports
such as Catania (+10.4% SU), Palermo (+3.3% SU), Naples (+6.7% SU)
and Lamezia (+12.2% SU), driven mainly (with the exception of Naples)
by strong growth in the domestic traffic component. Bergamo airport had
a negative result (-5.4% SU) due to closing for resurfacing of the runway
and to Ryanair’s cancellation of its connection from Rome Ciampino.

Safety and quality indicators

Safety

The 2015-2017 Action Plan was approved in 2014. The Plan contains five
Macro-Objectives that will later be defined as objectives and actions
whose traceability will be used by the European Commission to assess and
report on company performance based on the Performance Scheme.

In this context, the Company’s main efforts have focused on: consolidation
of Preventive Safety; the development and initial implementation of Safety
indicators; the improvement, cyclicity and traceability of Safety Culture
via surveys; the development of formal monitoring of the Efficiency of the
Safety Management System (EoSM); the conformity to requirements and
limits defined in Community Regulation no. 376/2014 for responsibility
regarding Safety; and strengthening of the investigative process.

With regard to efficiency of the Safety Management System (EoSM),
monitored on the basis of the Standard of Excellence measurement
(SoE) and for which, in the second reference period of the 2015-2019
National Performance Plan a specific target is set, classification “C” was
achieved in 2014 for each of the five objectives involved, referring to: policy
management and safety objectives, risk management, safety assurance,
safety promotion, and safety culture.